Policies and Guidelines

Please kindly review our policies below before scheduling your appointment. We highly recommend you make an advance reservation for any of our services.  However, we will always do our best to accommodate your requests and any walk ins that may occur.

Payment

Payment for sessions is due at the time of service.  Payment may be made by cash, check or credit card.  We accept Visa, Mastercard, Discover, and American Express. Please make checks to your individual practitioner. Returned checks are subject to a $30 return check fee. Payment policies will be strictly enforced. 

Gratuities

Gratuities are graciously accepted and are not included in gift card or voucher prices.The recommended range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion. Gratuities can be paid by cash, check or debit or credit card.

Cancellation Policy

We are a small business and during busy times space is limited. In order to provide you and others with excellent customer service and access to appointments during peak times, we have firm 24-hour cancellation policy. If you need to reschedule or cancel an appointment please give proper notice.This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. A $20 Late Cancellation Fee will apply to any session cancelled less than 24 hours before the session.  This fee must be paid before another session will be scheduled.

Late Arrival/No Show Policy

Late arrivals will be accommodated to the best of our ability. Please understand that arriving late will limit the time available for your treatment, thus lessening its effectiveness. Should a client arrive late for a scheduled appointment and either partial or no part of the service can be provided, the client is responsible for the full amount of the scheduled service. Clients arriving 10 minutes or less late will be provided services minus the time of lateness, clients arriving 15 minutes or later for a scheduled appointment will be provided service at the discretion of the therapist or must be rescheduled. If you choose not to cancel or reschedule and do not show for an appointment you will be issued a $20 no show fee that must be paid before your next appointment. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy & no show policy.

Gift Card Policy

Gift cards sales are NON-TRANSFERABLE, NON-REFUNDABLE. All sales are final.All gift cards expire 1 year from purchase date, unless otherwise noted. Please let us know if you are using any gift certificates, coupons, etc. at the time of scheduling. 

Appointment Reminders

Please let us know if you need help remembering your appointment. We offer appointment reminders on your cell phone or home phone 24-48 hours in advance.

Guests

Guests under 18 years of age must be accompanied by a parent or guardian. Guests under the age of 13 are not allowed to stay in the waiting room during parent sessions.  Please do not bring children and leave them unattended, this is very disruptive to other clients and staff and is unsafe for children. Your session will be canceled if children under the age of 13 accompany the client to the session.

Arrival

If this is your first visit, please arrive at least 15 minutes prior to your appointment. This will give you plenty of time to check-in, use the restroom and fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client. We are sympathetic that sometimes being late is outside of your control. We promise to always do our very best to perform the most complete treatment possible in the time remaining. Each treatment will be finished on time to accommodate the next client. Arriving too late to perform the scheduled service will result in full charges. To ensure that sessions runs on time, we regretfully cannot make an exception to this policy. For this reason we recommend that you plan ahead for your relaxing massage session. We strongly suggest you prepare directions to the clinic prior to leaving for your appointment.

Shared Space

Please share public space respectfully with other clients. When in common areas, such as the waiting room, please keep your voices down in consideration of other clients trying to relax.

Therapist Feedback

Give the therapist feedback as to your comfort during your session.  If you need adjustment to the pressure used, music, temperature or lighting please inform your therapist and he/she will making appropriate adjustments. Give honest feedback to the therapist if you are unhappy with your treatment to give an opportunity to correct things. If no feedback is given during your treatment we assume everything went well.

Inappropriate Actions

Know that you are in a professional clinic therapy operation and do not expect anything other than therapeutic services. Your therapist may terminate the service, without refund, for any use of inappropriate language or actions. Know that any sexual solicitations or innuendos will not be tolerated. This will cause your session to be immediately terminated and we will report such actions to the authorities.

Smoking and Cell Phones

Main Street Health & Wellness is a pollution-free zone, therefore smoking is prohibited anywhere on the grounds, including directly outside the facility. Please understand that Main Street Health & Wellness is meant to serve as a place to relax and unwind. The use of cell phones and other noisy electronic devices in the facility is prohibited. It is required that all cell phones and electronic devices be silenced upon entering the clinic.

Inclement Weather

If Main Street Health and Wellness needs to close due to inclement weather, you will be notified of the closing.  Canceled session will be rescheduled at the earliest date possible. If you have any questions, please ask when scheduling.